Privacy Overview
Med Tour Globe is dedicated to safeguarding your personal and medical health data with bank-grade encryption and strict confidentiality standards.
Table of Contents
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Email Privacy DeskMed Tour Globe Privacy Policy
At Med Tour Globe ("we", "us", or "our"), protecting the privacy and confidentiality of our patients, travelers, and website visitors is our paramount priority. This Privacy Policy details how we collect, store, process, and protect your information when you access our website, use our healthcare coordination services, or communicate with our medical coordinators.
1. Information We Collect
To deliver tailored medical facilitation, obtain specialist doctor opinions, and arrange hospital care and travel logistics, we collect various categories of data:
- Personal Contact Details: Full name, email address, phone/WhatsApp number, residential country, nationality, and preferred language.
- Medical Records & Diagnostic Reports: Clinical diagnoses, doctor prescriptions, medical history, lab results, radiological scans (MRI, CT, X-ray), pathology reports, and ongoing treatment details.
- Travel & Identification Documents: Passport copies, medical visa invitation applications, flight schedules, and companion travel details when required for international patient logistics.
- Technical & Usage Information: Device IP address, browser type, operating system, and anonymous interaction analytics on our web platform.
2. How We Use Your Information
Your information is collected solely to provide high-quality medical travel facilitation and seamless patient care:
Specialist Second Opinions
Sharing medical reports with accredited hospital specialists to obtain treatment options and preliminary cost estimates.
Hospital Coordination
Scheduling consultations, diagnostic tests, surgeries, and admission with leading hospitals in India and partner countries.
Visa & Travel Support
Assisting with hospital-issued medical visa invitation letters, airport transfers, translation, and local stay arrangements.
Patient Communication
Sending treatment updates, appointment confirmations, follow-up recommendations, and answering patient inquiries.
3. Medical Records & Health Data Confidentiality
Health Data Guarantee: Med Tour Globe treats all patient clinical documents with the highest degree of healthcare confidentiality. We never sell, rent, commercialize, or publicly disclose your medical history or personal data under any circumstances.
Access to your diagnostic reports and medical files is strictly restricted to assigned healthcare coordinators and licensed medical consultants who need the data to formulate your care plan.
4. Sharing with Partner Hospitals and Service Providers
To fulfill your medical travel and treatment journey, we share information only with trusted parties on a strict need-to-know basis:
- Accredited Hospitals & Clinics: JCI / NABH accredited partner hospitals and specialist medical teams reviewing your case.
- Logistics & Hospitality Partners: Verified airport transfer providers, translators, and accommodation partners where explicitly requested by you.
- Legal & Regulatory Authorities: Government or immigration authorities when legally mandated for medical visa issuance or emergency safety regulations.
5. Data Protection & Security Safeguards
We implement multi-layered technical, administrative, and physical security measures to protect your data against unauthorized access, loss, or alteration:
- SSL / TLS 256-bit encryption for all web traffic and document uploads.
- Encrypted cloud database storage with role-based access controls.
- Periodic security audits and strict non-disclosure obligations for all team members.
6. Your Rights & Choices
As a patient and user, you have complete control over your personal data:
- Access & Copy: You can request a copy of all personal and medical information we hold about you.
- Correction & Updates: You may correct inaccurate or outdated information at any time.
- Erasure (Right to be Forgotten): You can request complete deletion of your files and medical submissions once treatment coordination concludes.
- Consent Withdrawal: You may withdraw consent for data processing or marketing communications at any moment.
8. Contact Our Data Privacy Desk
If you have questions, concerns, or requests regarding this Privacy Policy or how your medical information is handled, please reach out to us:
Med Tour Globe – Patient Data Protection Office
Email: care@medtourglobe.com
Phone / WhatsApp: +91 86689 29245